Privacy Policy

Date Updated:
1/27/26

HealthMates Wellness Center is committed to protecting the privacy and security of our patients’ and website visitors’ personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we safeguard your information, including communications via SMS/text messaging.

1. Information We Collect

We may collect the following personal information:

  • Name, date of birth, and contact information (phone number, email, address)
  • Health and wellness information relevant to services provided
  • Appointment and service history
  • Billing and payment information
  • Insurance information (if applicable)
  • Website usage data (IP address, browser type, cookies, form submissions)
  • Communication preferences, including SMS consent status

2. How We Use Personal Information

We use personal information for purposes including:

  • Scheduling and confirming appointments
  • Providing wellness and clinical services
  • Communicating care information and follow-ups
  • Processing billing and payments
  • Sending appointment reminders and care notifications
  • Responding to inquiries and customer service requests
  • Improving our services and website experience
  • Complying with legal and regulatory requirements

3. SMS/Text Messaging Use

If you opt in to receive SMS messages from HealthMates Wellness Center, we may send:

  • Appointment reminders
  • Scheduling notifications
  • Care follow-ups
  • Account or billing alerts
  • Practice announcements or wellness promotions (if consented)

SMS consent is not shared with third parties or affiliates.

4. SMS Terms and Conditions:

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from HealthMates. This includes SMS messages for customer care, marketing, account notifications. Message frequency varies. Message and data rates may apply.

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Additional Terms and Conditions are as follows:

  • Message frequency may vary
  • Message and data rates may apply
  • Individuals can reply STOP to opt out of SMS communications at any time
  • Individuals can reply HELP for assistance
  • SMS consent is not shared with third parties or affiliates for marketing purposes

5. Sharing of Personal Information

We may share personal information only as necessary for business operations and patient care, including with:

  • HIPAA-compliant electronic health record and billing platforms
  • Payment processors
  • Appointment scheduling systems
  • Secure messaging platforms
  • Legal or regulatory authorities when required by law

We do not sell personal information to third parties.

6. Data Security

We implement administrative, technical, and physical safeguards to protect personal information, including:

  • Secure electronic records systems
  • Encrypted communications when available
  • Access controls and staff training
  • HIPAA-compliant vendors and business associates

7. Your Privacy Rights

You may request to:

  • Access or review your personal information
  • Update or correct your information
  • Withdraw communication consents
  • Request limitations on certain disclosures (where permitted)

Requests may be submitted by contacting our office directly.

8. Website Privacy & Cookies

Our website may use cookies or analytics tools to enhance user experience and track general usage patterns. This data does not identify you personally unless you submit information through forms.

9. Accessibility of This Privacy Policy

This Privacy Policy is easily accessible on our website and is prominently linked on all web forms where personal information or communication consent is collected. As a best practice, a link to this Privacy Policy is also included in the footer of every page of our website.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

HealthMates Wellness Center
Phone: 937-401-0144
Website: healthmateswellness.com
Email: info@healthmateswellness.com

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Your privacy is important to us, and we are committed to protecting your personal information while providing high-quality care.